TERMS AND CONDITIONS
Please note that by placing your order with Nagamaki Shears and/or using our website, you agree to read and accept our terms of sale and site outlined below. It is important to understand all policies and terms and conditions below before placing your order with Nagamaki Shears. If you do not understand please do not use this site.
Payments
We currently except all forms of credit cards, PayPal, Amazon Pay, Affirm, Afterpay, Sezzle and Klarna.
Financing:
Financing is offered through Klarna, Paypal, Sezzle, Afterpay, and Affirm in the Billing & Payment portion of the checkout process. Nagamaki Shears and all of the agreed upon policies except for Exchanges are applicable in these purchases.
Finance option at Checkout: 4 interest-free installments
Split your purchase into 4 payments or pay monthly so you can spread the cost of your purchase over time. See further information for our finance plans HERE.
Shipping:
We ship orders using USPS and /or DHL, FedEx, UPS. You can track your shipment given the tracking number you are provided.
To meet our high standards of service, regardless of volume, all orders are shipped out within 1 business day (24 hours) after receiving the order (unless otherwise notified). If orders are received on a weekend or a holiday, orders are shipped the very next shippable business day. Nagamaki Shears will only accept shipments to a valid street address. We do not deliver to Rural Route Addresses. Periodically Nagamaki Shears may provide FREE SHIPPING via promotional use when applicable to domestic addresses in the United States for purchases that meet the requirements. This does not include ANY return shipping for any reason. Once you receive promotional FREE SHIPPING, all returns, exchanges, and subsequent reorders of new items will be at the expense of the purchaser. All orders will have Signature Confirmation and it will be at the purchasers discretion to contact the shipping company to waive the signature confirmation. Nagamaki Shears is not responsible for any lost, damaged, or stolen items purchased from Nagamaki Shears' website for any orders that waive the signature confirmation.
If you need additional international shipping that isn't currently listed in our shipping zones at checkout, please email us so we can provide and open additional shipping zones to your location.
Nagamaki Shears is not responsible for ANY Import Duties, Taxes and Fees that may be required for delivery of your order. These extra costs, charges, and fees are determined by your country, state, or local government, and are NOT INCLUDED or covered by the cost you pay for International Shipping.
Return and Exchange Policy:
Returns and Exchanges must be sent back within 7 days from the date of delivery. All returns and exchanges will be at the shipping expense of the purchaser and is not the responsibility of Nagamaki Shears. Return shipping insurance is highly recommended as Nagamaki Shears is not responsible for lost or damaged returns/exchanges during transit. All returns/exchanges from the Nagamaki Korean Collection have an automatic 15% return processing fee per shear. All returns/exchanges from the Nagamaki Japanese Collection & Tezukuri Collection have an automatic 25% return processing fee per shear. This return processing fee will be deducted from the refunded/exchange amount if and once a refund/exchange has been determined. The returned product(s) must not be damaged or show signs of ANY wear or abuse. The product(s) must be clean and all items (including any promotional items, the item’s case, etc.) must be returned. Everything returned must be in perfect flawless condition if a refund/exchange is expected. If the returned item(s) do not meet ALL of these requirements, then no refunds or exchanges will be permitted and the items will be mailed back to the purchaser at the cost of the purchaser and not Nagamaki Shears.
If any product(s) is being returned or exchanged, an email must be sent to us prior to returning it so we can reply back with return/exchange instructions along with a Return/Exchange Form and Packing Instructions if needed or requested.
All orders MUST be shipped back within 7 days from the date of delivery in order for Nagamaki Shears to issue a refund or exchange. This means that we must be able to determine the date that the return parcel was sent using the parcel’s tracking information. Please ensure that the product(s) is packaged well to avoid damage during shipping. If the product is found loose in the parcel and is damaged due to poor packing, no refunds or exchanges will be permitted and the items will be mailed back to the purchaser at the cost of the purchaser and not Nagamaki Shears. Return shipping insurance is highly recommended as Nagamaki Shears is not responsible for lost or damaged returns/exchanges during transit.
This is non-negotiable and Nagamaki Shears reserves the right to make the final call.
PLEASE NOTE: ALL Accessories including, Combs, Hair Clips, Scissor Oil, and Scissor Cases are FINAL SALE and non refundable due to sanitation and safety.
Return Processing Fee:
There is an automatic 25% Return Processing Fee on returns/exchanges from our Japanese and Tezukuri Collection and an automatic 15% Return Processing Fee for returns/exchanges from our Korean collection. Since Nagamaki Shears does not restock and resell any previously purchased items, our return fee is used to process the return in order to replenish our inventory with a new item.
All final sale items such as Accessories not eligible for return.
Limited Editions:
Limited Editions are not eligible for refund as there is only a limited number of these made. Only an exchange is possible with the total previously purchased amount given as a store credit to be applied to another model. These limited editions come with a lifetime warranty against manufacturer defects. Damage caused by neglect or abuse and shears serviced by unauthorized sharpeners will void your warranty. All service work should be performed by an authorized sharpening company. Please see our Return and Exchange policy above for all pertaining information on exchanges.
PLEASE NOTE: Sharpening services are not included with any Nagamaki Shear purchase. This service is available through our Sharpening Page and doesn't not expire after purchasing. All Sharpening and Drop/ Repair Services, are FINAL SALE and Non Refundable.
Warranty returns:
All Nagamaki Shears are covered under our lifetime warranty unless specified otherwise. Nagamaki Shears are warranted to be completely free of material and workmanship defects. We will repair or replace any shears that we find are defective or malfunctions. Please note normal wear and tear, unauthorized sharpening, and abused or damaged products are not covered. Shipping and handling must be covered by the customer and is not the responsibility of Nagamaki Shears. Once the item(s) have been inspected and determined there is a manufacturer defect and not signs of neglect, abuse, normal wear and tear, or obvious evidence of a dropped scissor or shear we will replace the item at no cost to the buyer.
Warranty:
Nagamaki Shears stands behind each handmade scissor and shear made from the highest quality Authentic Japanese Steel with a Lifetime Warranty against manufacturer defects for the life of the scissor or shear. Damage caused by neglect or abuse and all scissors and shears serviced by unauthorized sharpeners will void your warranty. All service work should be performed by our authorized sharpening service.
The Lifetime Warranty covers manufacturer defects for the life of the scissor or shear (a 10 year period). These types of defects are extremely rare and in most cases aren’t not fixable by anyone other than the factory that made them. In these extremely rare cases Nagamaki Shears will replace the exact model free of charge or if the defective model is no longer offered, a credit will be issued for the entire purchased amount of the defective model towards a new pair of Nagamaki Shears, once the item has been inspected and deemed a true manufacturer defect. Types of manufacturer defects include: non mechanical or chemical induced pitting, non mechanical or chemical induced porosity, defective weld protrusions, and or forge laps or seams. These defects only occur during the manufacturing process and can’t be replicated in any other way. These defects are extremely rare and are most likely to be noticed or caught during Nagamaki’s initial inspection of the items upon receiving them as well as the testing and inspection before packaging.
Please note this coverage is for the manufactured blades in their entirety and not the wear items or replaceable parts such as: tension screw or bolt, ball bearing system, tension plate, removable tangs, and rubber stoppers as these parts wear over time and eventually need replacing.
Normal wear and tear, dulling, and rusting due to a lack of daily maintenance such as ensuring proper daily tension, cleanliness, and regular oiling are not manufacturer defects. Damage caused by neglect or abuse and all Nagamaki scissors and shears serviced by unauthorized sharpeners will void your warranty. All service work should be performed by our authorized sharpening service
If you are interested in a return or exchange, please email us as soon as possible at contact@nagamakishears.com with your order number and an explanation of the issue you are experiencing with your item.
Typographical Errors:
In the event that a Nagamaki Shears product is mistakenly listed at an incorrect price, Nagamaki Shears reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Nagamaki Shears reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Nagamaki Shears shall issue a credit to your credit card account in the amount of the incorrect price.
Promo Codes:
Promo codes are only applicable to orders over $100. Multiple promotions cannot be used in combination. In the event an order does not meet the coupon requirements, Nagamaki Shears reserves the right to refuse or cancel the order.
Copyright:
This Web site, its design, and contents are copyright of Nagamaki Shears. All rights reserved. All materials contained on this site are the property of Nagamaki Shears and are protected by United States, Canada and international copyright laws. The compilation of all content on this site is the exclusive property of its respective owners and Nagamaki Shears. You may not reproduce, modify, distribute or republish materials contained on this site (either directly or by linking) as well as any of our Trademarked Products without our prior permission and our expressed written consent. You may not alter or remove any trademark, copyright or other notice from copies of content or products unless prior permission is given by Nagamaki Shears.
Trademark and Intellectual Notice:
All trademarks, service marks, trade names, trade dress and logos appearing on the site are the property of Nagamaki Shears. For permission to reuse any material from this site, and or any of our Trademarked Products, you must receive our prior permission and our expressed written consent. You may contact us by email at: Nagamakishears@gmail.com
Limitation of Liability:
Nagamaki Shears shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Nagamaki Shears has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Nagamaki Shears or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer:
Nagamaki Shears does not and cannot review all communications and materials posted or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Nagamaki Shears is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Nagamaki Shears reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Nagamaki Shears in its sole discretion.
Indemnification:
You agree to indemnify, defend, and hold harmless Nagamaki Shears, its officers, directors, employees, agents, licensor’s and suppliers (collectively the Service Providers) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Consent:
By using our site, you consent to our Terms and Conditions.
THESE POLICIES, TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, AT NAGAMAKI SHEARS SOLE DISCRETION.